Refund Policy

Cancellation.

1. Once Escrowed Funds have been deposited, if Seller fails to ship the Merchandise within the required 10-day period or within any longer time period upon which the Underlying Parties have agreed, except to the extent an earlier refund is required by Applicable Law, Buyer may request a refund of the Escrowed Funds through the support form (https://www.Hdgescrow.com/contact-us). Upon such request, Escrow.com shall be entitled to retain the Escrow Fees regardless of any other previous arrangement for allocation of the fees between the Underlying Parties. Seller may request the Escrow Transaction be cancelled and the Buyer refunded, less Escrow Fees and any additional charges for currency exchange, at any time until shipment. Seller may not cancel a domain name Escrow Transaction after the domain name has been secured in Escrow.com’s holding account. In the event of a cancellation after Escrowed Funds are received, or rejection of the Merchandise, Broker will not receive the commission unless otherwise stipulated in the Transaction Escrow Terms.

2. Notwithstanding anything to the contrary herein, for Escrow Transactions involving IPv4 Numbers, the 10-day period for Seller to ship the Merchandise after escrow has been funded shall not apply. Buyer or Seller may cancel the Escrow Transaction, and each shall promptly notify Escrow.com of the cancellation. If either of the Underlying Parties requests cancellation of an Escrow Transaction pursuant to this paragraph, and the request for cancellation is alleged to be in violation of the underlying agreement, Buyer or Seller may pursue any right or remedy against each other (but not HDGescrow.com) available. Any claim against Escrow.com or involving the Escrow Services, Escrowed Funds, or Escrowed Property must be made pursuant to the Dispute Resolution process set forth below.

 Escrow Transactions Involving a Broker. The Broker may initiate an Escrow Transaction providing the Buyer and Seller email addresses and any other required information. Once the Underlying Parties agree to the Escrow Transaction, including the Broker’s commission, Buyer will be prompted to send payment to HDGescrow.com After HDGescrow.com verifies cleared funds, it will instruct Seller to transfer the Merchandise to Buyer. When Buyer or Escrow.com has confirmed Buyer’s receipt of the Merchandise, the Buyer Inspection Period shall begin. Upon Buyer’s acceptance or expiration of the Buyer Inspection Period, HDGescrow.com will disburse the Escrowed Funds, minus the Escrow Fees, to Seller and the Broker. In the event of a cancellation after Escrowed Funds are received or rejection occurs, the Broker will not receive the commission unless otherwise stipulated in the Transaction Escrow Terms.

Buyer Rejection Process.

1. Buyer is responsible for all Escrow Fees if the Escrow Transaction is cancelled, or the Merchandise returned. During the Buyer Inspection Period, Buyer may reject for any reason by sending the “Reject” email and follow all other instructions on the Site for rejecting the Merchandise. Upon such rejection, HDGescrow.com will email Seller concerning Buyer’s rejection and return of the rejected Merchandise. Buyer shall promptly return the rejected Merchandise to Seller within 10 calendar days after receiving notice of the rejection, and shall insure, at Buyer’s expense, the returned Merchandise’s value during shipment to the place designated in Seller’s profile. Buyer shall be responsible for shipping the rejected Merchandise at Buyer’s expense (unless otherwise agreed by the Parties). For the avoidance of doubt, it is the Seller’s responsibility to notify HDGescrow.com of any change of address as soon as possible. If Seller does not advise HDGescrow.com of Seller’s change of address in writing at least 48 hours prior to a rejection of Merchandise under this Section, Seller agrees that Seller’s last known address as contained in the records of HDGescrow.com will be Seller’s current address for the purposes of this Section. Seller must reasonably cooperate to allow the opportunity for Buyer to return the rejected Merchandise if Buyer timely rejects the Merchandise. Seller agrees it will not take steps to avoid the return of rejected Merchandise. Buyer will be responsible for all shipping damage if insurance is not available for any reason to cover such damage. Buyer is aware that the Merchandise must be rejected in the manner described in these Terms to obtain a refund.

2. If Buyer rejects Merchandise in violation of these Terms or any other terms of acceptance and rejection applicable to the Underlying Transaction, Seller shall not be prohibited by these Terms from pursuing any available right or remedy against Buyer available under Applicable Law.

3. Buyer acknowledges and agrees that regardless of the reason for rejection, Buyer must return the rejected Merchandise to Seller for Escrowed Funds to be returned to Buyer. If Buyer fails to return the rejected Merchandise in accordance with these Terms within the specified time-period, HDGescrow.com is hereby authorised to pay Seller the Escrowed Funds, minus the Escrow Fees.

4. If the Underlying Transaction involves a domain name and Buyer rejects the domain name within the Buyer Inspection Period, unless the domain name is being held by HDGescrow.com pursuant to a written agreement, Buyer must cause return of the domain name to Seller within 10 calendar days of Buyer’s rejection. If Buyer fails to cause return of the domain name timely, HDGescrow.com is hereby authorized to pay Seller the Escrowed Funds minus the Escrow Fees. Seller shall cooperate in the return process of the domain name. In the event the domain name transfer to Buyer has caused the Internet Corporation for Assigned Names and Numbers (ICANN) to impose a registrar lock, Seller will open an account at the receiving registrar to take possession of the domain name or the Escrowed Funds will continue to be held in escrow until this period expires and the domain name can be returned to Seller’s registrar.

5. Notwithstanding anything to the contrary herein, for Underlying Transactions involving IPv4 Numbers, Buyer may reject the IPv4 Numbers only if the Whois records of the recipient RIR do not reflect Buyer or its designee as the registrant of the IPv4 Numbers (as confirmed by HDGescrow.com), in which case Buyer’s rejection shall be deemed Buyer’s automatic return of the IPv4 Numbers to Seller. If, in such event, Seller accepts the return of the IPv4 Numbers (as further described below with respect to IPv4 Numbers), HDGescrow.com shall refund the Escrowed Funds to Buyer, minus the Escrow Fees.

Seller’s Acceptance or Rejection of Return; Disbursement of Funds.

1. Seller shall have five (5) calendar days following the date on which the Seller Inspection Period begins to send the “Accept” or “Reject” mail and follow all further instructions on the Site to accept or reject returned Merchandise.

2. During the Seller Inspection Period, should Seller:

   1. fail to send either the “Accept” or “Reject” mail; or

   2. fail to follow all instructions to effectuate the acceptance or rejection of the returned Merchandise, then at the end of the Seller Inspection Period, Seller shall be deemed to be satisfied with the quality of the returned Merchandise and shall be deemed to have accepted it.

3. Seller may reject the timely return of returned Merchandise only if it is returned in a condition other than the condition when first sent to Buyer. Should Seller reject the Merchandise during the Seller Inspection Period, the Underlying Parties shall negotiate during the Negotiation Period. Should they fail to provide a joint instruction during the Negotiation Period to HDGescrow.com, either of the Underlying Parties may institute binding arbitration (“Arbitration”) (in accordance with the Dispute Resolution section below) at any time within fourteen (14) calendar days following the Negotiation Period. If, as of the 15th calendar day following the end of the Negotiation Period, neither of the Underlying Parties has instituted Arbitration with notice to the other Parties, then Seller shall be deemed to have waived its rights to a return of all or any portion of the purchase price, the Escrow Transaction shall terminate, and HDGescrow.com shall return the Escrowed Funds, less the Escrow Fees, as provided herein.

4. Upon the first to occur of either: (i) Seller’s acceptance of the returned Merchandise; (ii) the end of the Seller Inspection Period; or (iii) on the 15th calendar day following the Negotiation Period the failure of either Underlying Party to institute Arbitration and notify all Parties, HDGescrow.com will disburse the Escrowed Funds as follows:

   1. If the Transaction Escrow Terms reflect Buyer’s agreement to pay for shipping and/or any portion of the Escrow Fees, HDGescrow.com will pay Buyer the purchase price, less these costs, and HDGescrow.com will pay Seller for the shipping fee in the amount set forth in the Transaction Escrow Terms, disburse the Escrow Fees to HDGescrow.com and the balance to Buyer.

   2. If the Transaction Escrow Terms reflect Seller’s agreement to pay for shipping and/or any portion of the Escrow Fees, then HDGescrow.com shall pay Buyer the Escrowed Funds, minus the Escrow Fees.

   3. If the Underlying Parties agreed that the item will not be shipped to Buyer prior to the Close of Escrow, then HDGescrow.com will not deduct shipping fees.

5. Once all costs are paid and funds are disbursed, the Escrow Transaction shall be deemed cancelled, with no further obligation due by the Parties under the Transaction Escrow Terms. HDGescrow.com reserves the right and while under no obligation may provide Seller up to 48 hours’ notice if an Inspection Period has ended without Seller’s involvement.

6. Notwithstanding anything to the contrary herein, for an Escrow Transaction involving IPv4 Numbers, Buyer’s rejection of IPv4 Numbers still registered to Seller in the source RIR’s Whois records shall constitute automatic return of the IPv4 Numbers to Seller and the beginning of Seller’s Inspection Period. Seller may reject the return of the IPv4 Numbers only if Seller is able to provide HDGescrow.com  independently verifiable information that in HDGescrow.com’ s absolute discretion indicates that the transfer of IPv4 Numbers from Seller to Buyer has been approved, without express reservation or condition, by the applicable RIR(s) and that the applicable RIR(s) will not agree to rescind the approval or otherwise cancel the transfer. Unless the Underlying Parties otherwise agree to a different joint instruction to HDGescrow.com, upon HDGescrow.com ’s confirmation that the recipient Regional Internet Registry (RIR) Whois records reflect Buyer as the registrant, HDGescrow.com shall close the Escrow Transaction and disburse the Escrowed Funds to Buyer, minus the Escrow Fees.

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